Refund Policy

We offer refunds under specific circumstances to ensure customer satisfaction while maintaining the integrity of our digital products and services.

For digital products and templates, refunds are available within 30 days of purchase if the product does not function as described or if you encounter technical issues that our support team cannot resolve.

Customized templates or services that have been delivered according to your specifications may not be eligible for a full refund, as these are created specifically for your needs.

To request a refund, please contact our customer support team at hello@castrolandlegal.com with your order number and a detailed explanation of why you're seeking a refund.

All refund requests will be reviewed within 3 business days. We may ask for additional information or documentation to process your request.

Approved refunds will be processed using the original payment method. Depending on your financial institution, refunds may take 5-10 business days to appear in your account.

You may cancel your subscription at any time through your account dashboard. Cancelling a subscription prevents future billing but does not automatically generate a refund for the current billing period.

For monthly subscriptions, we generally do not provide partial refunds for unused portions of the current billing cycle.

For annual subscriptions, we may provide a prorated refund for the unused portion if requested within 30 days of the renewal date.

The following purchases are generally non-refundable:

- Products that have been downloaded, accessed, or used beyond reasonable inspection

- Custom services or templates that have been delivered as specified

- Add-on services that have been fully delivered

- Priority support or consultation services that have already been provided

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact our customer support team.

In cases of technical errors or system failures on our part that prevent access to purchased products, we will issue refunds regardless of the standard eligibility criteria.

If you received incomplete or corrupted files, we will first attempt to provide correct files before considering a refund.

To initiate a refund request, please:

- Email hello@castrolandlegal.com with subject line 'Refund Request - [Order Number]'

- Include your full name, email used for purchase, and order details

- Provide a clear explanation of why you're requesting a refund

- Attach any relevant screenshots or documentation supporting your request

To protect against fraud and abuse, we reserve the right to limit or refuse refunds if we detect patterns of excessive refund requests or other suspicious activity.

We monitor for potential misuse of our refund policy, such as purchasing content for use and then requesting refunds.

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

Any changes to our refund policy will not apply retroactively to purchases made before the effective date of the change.

If you have any questions about our refund policy, please contact our customer support team at hello@castrolandlegal.com or call us at (512) 222-7053. Our office is located at 551 South Interstate 35 Frontage Road, Round Rock, TX 78664.